FAQs

Order Processing and Shipping Information

Order Processing Time
Please allow 3 to 5 business days for your order to be processed and prepared before it ships.

Shipping Time
U.S. Orders: Shipped via USPS and FedEx, with an average transit time of 15 to 20 business days.
International Orders: Delivery typically takes 15 to 30 business days, depending on the fulfillment center and destination.

Shipping Delays
Delays can occasionally happen due to factors beyond our control, such as holidays, severe weather, natural disasters or carrier disruptions. We work hard to get every order to you on time, and we will keep you updated if anything changes.

Tracking Information
Every order includes tracking. As soon as your order ships, you will receive an email with your tracking details. For help, visit the Track Your Order page on our website.

Order Cancellations
You can cancel your order within 24 hours of placing it at no cost. Reach out to us through our Contact Us page with the subject line CANCEL MY ORDER and include your order number.

Incorrect Address
If you entered the wrong address, contact us through our Contact Us page right away. We can update the address within 24 hours of your order being placed. Once an order has shipped, we are unable to change the address.

Delivery Attempts
Carriers usually make two delivery attempts. If the package cannot be delivered, it may be returned to us. Contact us and we will help arrange the next steps.

Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo of the damaged product. We will send you a replacement at no additional cost.

Questions
If you have any questions about your order, reach out to us through our Contact Us page. Our team aims to respond within 24 hours.

Thank you for your patience and for choosing NORAVAE. Your satisfaction is our top priority.